At Izzy Florals, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund and return guidelines below.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return, items must be in their original condition, unused, and with all packaging intact.
To initiate a return, please contact us at [email protected] with your order details and reason for return.
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days.
Exchanges
At this time, we do not offer direct product exchanges. If you wish to replace an item, please return the original item for a refund and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [email protected] with a description and photos of the issue. We will work promptly to resolve the matter.
Contact Us
For any questions or assistance regarding refunds and returns, please reach out to:
Email: [email protected]